Ericsson and Wipro Transform Odido's Billing Experience for Customers
IT News Online Staff
2024-10-22
Ericsson and Wipro have successfully transformed the billing experience for all Odido brand mobile customers in the Netherlands by migrating to the cloud-native Ericsson Billing platform hosted on Amazon Web Services (AWS).
This achievement allows Odido to offer innovative 5G services, including the newly launched Klik&Klaar fixed-wireless access (FWA) solution, with improved operational efficiency and customer experience.
The migration, completed in August 2024, transitioned 5 million customers over a single weekend. The migration to Ericsson Billing follows the earlier transition of 700 thousand Ben MVNO users in November 2023, marking a major milestone in Odido's modernization. The successful migration means all Odido's mobile customers, whether B2B or B2C, are now served by Ericsson Billing, hosted on AWS.
The project was executed with Wipro as an end-to-end system integrator, working in close collaboration with Ericsson and Odido to design and implement the solution. The seamless integration into Odido's IT landscape lowers Odido's technical debt, simplifies the customer journey and reduces operating costs.
Søren Abildgaard, CEO of Odido, said, "We've just done a billing migration with 0 faults in it. A billing migration is like an open-heart surgery, on a marathon runner, while they run. And we managed to do that."
Mats Karlsson, Head of Solution Area Business and Operations Support Systems, Ericsson, said, "This transformation ensures that Odido can deliver superior service experiences at scale. Our cloud-native billing platform offers the flexibility and scalability needed to meet the demands of 5G and beyond. It positions Odido for future growth, as it continues to innovate and expand its offerings."
Sarat Chand, MD Northern Europe, Wipro, said, "As a trusted and strategic partner to Odido, we are very proud to deliver such a complex Billing Transformation program for Odido. This milestone enables Odido to embrace fully automated billing capabilities and state-of-the-art operations on a fully scalable cloud infrastructure. Odido can leverage new billing solutions to launch more cutting-edge propositions and enhanced customer experience in the Dutch market. This initiative underscores our deep partnership with Ericsson and Odido and reaffirms our commitment to continuously simplifying and future-proofing our customers' IT."
Future-Ready and Scalable
Ericsson Billing is a cloud-native product, certified on AWS, which delivers a convergent, end-to-end billing system. Odido's transition to Ericsson Billing, hosted on AWS, provides a future-proof solution that enhances automation, improves billing accuracy and enables the company to scale new services efficiently. The open solution not only transforms Odido's IT capabilities, but also serves as a catalyst for collaboration, being designed with flexibility in mind, enabling other system integrators to effortlessly leverage and integrate it into CSP's IT network. The new system offers the agility to support future growth and technology advancements, while reducing operating costs.
Robert Purdy, CIO, Odido, said, "This migration is a key step in our strategy to deliver exceptional customer experience. Partnering with Ericsson and Wipro has allowed us to modernize our billing infrastructure, ensuring we are ready to monetize the growing demand for 5G services."
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