SYDNEY, Australia and WOBURN, Mass., Sept. 21, 2011 (GLOBE NEWSWIRE) --
LogMeIn, Inc. (Nasdaq:LOGM) a leading provider of cloud-based
connectivity solutions, today announced that Australian Internet
Service Provider, Internode, has selected LogMeIn Rescue. The rollout
of LogMeIn Rescue, LogMeIn's flagship remote support solution, allows
Internode to offer its customers high-quality, remote technical support
for its broadband and DSL services.
According to Ryan Kris, Contact Centre Manager at Internode, the
Australian ISP chose LogMeIn Rescue as part of the company's focus on
enhancing its customers' support experience.
"Customer support is central to our overall customer experience, and we
are always looking at ways that we can be more efficient in providing
fast and effective service. LogMeIn Rescue allows our technical support
staff to quickly diagnose and resolve customer issues -- from
configuring emails, establishing wireless networks and general internet
set up hassles," said Kris.
LogMeIn Rescue gives helpdesks and support staff the ability to
remotely troubleshoot computers (Windows PCs, Macs), as well as tablets
(iPad, Android) and smartphones (Android, iPhone, Symbian, Blackberry,
and Windows Mobile). A web-based, SaaS offering, it combines remote
control with chat and diagnostics capabilities, enabling a support
technician to investigate and fix common device issues anywhere with a
web or mobile connection, as if the device were in their hands. Rescue
is used by tens of thousands of organizations to support employee and
customer devices, including four of the five top US mobile carriers and
dozens of the world's leading telecom operators.
The rollout of Rescue comes after a pilot of the service, during which
roughly 50 Internode customer service representatives used the service
across hundreds of sessions to resolve its customers' technical issues.
Following the pilot, Internode reported that 84 percent of customers
rated the support experience using LogMeIn Rescue better than their
previous support sessions without remote control. Additionally,
Internode reported that 95 percent of their customers reported that
they were satisfied that their issue was resolved by the end of the
Through using LogMeIn Rescue, Internode expects to lower its average
call times and ensure that technical issues are fixed during a
customer's initial call.
"Internode's adoption of Rescue highlights their desire to offer
customers a higher standard of technical support. It's a very
progressive approach to the helpdesk and customer service, and we look
forward to working closely with Internode on continuing to improve the
customer experience," said Lee Weiner, Vice President of Support
Products at LogMeIn.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides cloud-based remote access, support and
collaboration solutions to quickly, simply and securely connect
millions of internet-enabled devices across the globe -- computers,
smartphones, iPad(TM) and Android(TM) tablets, and digital displays.
Designed for consumers, mobile professionals and IT organizations,
LogMeIn's solutions empower nearly 13 million users to connect more
than 100 million devices. LogMeIn is based in Woburn, Massachusetts,
USA, with offices in Australia, Hungary, Japan, the Netherlands, and
The LogMeIn, Inc. logo is available at
LogMeIn is a registered trademark of LogMeIn in the U.S. and other
countries. iPad is a trademark of Apple, Inc., and Android is a
trademark of Google, Inc. in the U.S. and other countries around the
CONTACT: Craig VerColen
Espresso Communications for LogMeIn Asia Pac
+61 422 472 883