|Ameyo Empowers Outbound Process of the Commercial Helpline of Goa
Gurgaon, India, July 18, 2012 --(PR.com)-- Drishti-Soft serves with the efficient business solution, Ameyo, to support the only Commercial Helpline in Goa, Hello Information, for their outbound processes. ‘The Hello Group’ have completed a decade in the service and publication industry and is one of the leading BPO's across the country. They were looking for a robust solution that could manage multi-processes - telemarketing, sales, customer support and collection.
Jerry Mathew, CEO, Hello Group or Hello Information Services:
“When we first used our previous solution, the idea in our head was a cost effective solution that could maximize our profit margins. The solution was the cheapest in the market and in the beginning it helped us with our telemarketing process. However, as we went forward we experienced a lot of glitches and lost customers due to the unstable technology. We realized that we were incurring more expenses in the lost customers, trying to get them back on board and resolving the small issues that popped up daily. We heard about the Ameyo Solution and decided to switch to the technology after getting convinced of its long-term benefits. We had a seamless operation and didn’t lose any customers, over the long run it turned out to be more cost-efficient than our previous solution and our good profit-margin spread allowed us to expand and double our capacity in a short span of time.”
Hello Information revolves around customer service and, Ameyo proved to be the best solution to fulfill the requisite in terms of reaching the clients' expectation of the quality service delivered. With the help of Ameyo that provides several algorithms the customer reach was improved. With Multiple Dialing Modes and AMD the agents are now able to reach the target market in a better way as they are able to make more number of calls in lesser time.
Additionally the solution pre-loaded with voice logger, Dialer, CRM and CTI for quality monitoring and tracking of the agent’s performances which allowed them to maintain the high level of SLAs, which increased productivity and helped in managing better profit margin along with enhanced Customer Service by provisioning quality service.
About Hello Information
'Hello', the universally accepted word for initiating a communication or a conversation, has been the identity of their business since its inception in 1998. The Hello Group is into Media and Call center services. It has been successfully running domestic call centers to support some of the major telecom & service sector companies in India. It has captured the Goan hearts with their tabloids and publications catering to youth, tourists, businesses.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
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